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Shipping and Returns

Shipping

Delivery times will only apply when we have the requested products in stock. The costs shown are per delivery address and per day delivered to that address. Remember that our couriers work throughout the day so your order may arrive at any time between 9am and 5.30pm.

Standard 3 - 5 day Excluding Saturdays, Sundays and Bank Holidays To ensure delivery within 3-5 days, orders must be placed by 3pm, 5 working days in advance.

We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.

We also deliver all across the world. Shipping charges are calculated at the point of order and is dependant on the volumetric weight of the product purchased and the destination. Delivery charges shown on the web site do not apply to destinations outside the UK.

We are happy to deliver all or part of your order to addresses other than your own. You have the option to tell us where you want to send the items when confirming your order on the order form.

Inscale deliveries will usually be made on Mondays to Fridays (unless a Saturday pre-noon delivery has been requested) between 9am and 5pm. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, our courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items will be returned to our warehouse.

If you wish to change or cancel an order please contact Inscale on 0845 8350255 any time between 8am and 6pm. It would be helpful if you could have the following details to hand:
  • Customer name
  • Order number
  • Date of the order
Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our returns section below for further details on our returns policy).

Returns Policy

We hope you will be highly satisfied with any product purchased from us but if you need to return an item to us then we aim to make it as quick and convenient as possible.

If an item is being returned for credit/repair/replacement then you MUST first call to obtain a Returns Authorisation Number.

No returns will be accepted by our Warehouse without a Returns Authorisation number.

Please phone: 44 (0)845 8350255 to obtain a Returns Authorisation Number for your item.

Any item may be returned for any reason within 14 days of the date of dispatch so long as it remains in its original/saleable/unused condition for a full item refund.

If you receive a product with a fault on it then you must notify us in writing in 5 working days of receipt.

We reserve the right to repair or replace any item at our discretion. No replacements can be sent until we have evaluated the original product. If the original product is found to be faulty we will return the repaired item or replacement at our cost.

This does not affect your statutory rights. Any goods returned to us in unsuitable packaging will not receive a refund. It is the customer's responsibility to ensure goods being returned arrive back to us in a saleable condition. We will charge for any damaged sustained in transit or whilst in your possession. Please include your name, address and returns authorisation number with any goods returned.


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